POLICIES
Cancellation Policy
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We do our best to schedule appointment times that are most convenient for you, and we remind you of your appointment 72 hours prior via email and/ or text then again 24 hours prior via email and/ or text as long as a valid cell phone and email address are provided.
If you need to cancel your appointment, please allow 48 hours to notify us of the cancellation. Please understand that such changes affect not only our staff but our other clients as well, and we therefore request your courtesy and concern.
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If you cancel with less than 24 hours you will be charged the FULL price of the service you had scheduled.
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To best serve all of our clients, we charge a $100 fee for any appointment that is cancelled or missed without 48 hours of notice. If there is no card on file at the time, you are STILL responsible for the cancellation/ no show fee.
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For a valid cancellation be sure you have either an email or text verifying a canceled appointment AND a confirmed response back FROM Kati Face Medical Spa or ensure you have physically spoken to someone at Kati Face Medical Spa, otherwise this will be treated as a no show or less than 48 hours required notice.
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Please do NOT reply to the appointment reminder notifications, these are not received us.
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You will not be allowed to book future appointments without paying the cancellation/ no show fee.
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All clients new and existing will be required to have a credit card on file to book future appointments.
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If a client has canceled two or more times without a 48 hour notice a minimum of 50% deposit will be required and charged immediately upon making their next appointment. This 50% fee is nonrefundable. The 50% fee will go towards a service however, if no service is rendered at their next schedule appointment, the money will be forfeited. This 50% deposit is separate from the no show/ cancellation fee. Canceled appointments with less than 48 hours notice or no showed appointments will still be subject to the $100+ charge.
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No Shows
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If a client no shows they will be charged $100 fee OR the full price for the scheduled service, whichever cost is greater, and be discharged from the clinic and no longer able to book future appointments at Kati Face Medical Spa.
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This policy includes any free services you schedule with us (e.g. free consultation).
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This charge will be charged to the credit card you have on file.
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Please remember we have reserved that time specifically for you.
To avoid any charges, please call us to cancel or reschedule a minimum of 48 hours in advance.
From this point forward we can NOT waive the cancellation fee under ANY circumstances.
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Late Arrival
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If you are 10 or more minute late to your appointment, we reserve the right to cancel your appointment and consider this a no-show appointment which is subject to the $100 cancellation/ no show fee. Each consultation and service appointment time has a designated amount of time to ensure adequate time for your benefit including the quality of your consultation or service. This policy is in place to ensure your service providers do not rush through an appointment. It also ensures next scheduled client is not delayed in their appointment time.